FastPay Privacy Policy

At FastPay, we take your privacy seriously and are committed to protecting the personal data you share with us when you create an account, play, or contact our support team. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By registering for a FastPay casino account or using fastpay-casino.com, you agree to the practices described below. This policy forms part of our terms and conditions, and the English version always takes precedence over any translated edition.

Who We Are

Our casino is owned and operated by Kika Technology B.V., incorporated under the laws of Curacao, registration number 164980, registered at Zuikertuintjeweg Z/N, Willemstad, Curacao. We operate under a licence issued by the Curacao Gaming Authority, licence No. OGL/2023/147/0081. We at FastPay are the data controller responsible for the personal information processed through our platform, and we remain accountable for how that information is collected, stored, and used.

Information We Collect

When you sign up for a FastPay login, deposit funds, or request a withdrawal, we collect several categories of personal data necessary to provide our services and meet our legal obligations.

• We collect registration details such as your full name, date of birth, email address, phone number, and country of residence.
• We gather identity verification documents, including government-issued photo ID, proof of address no older than 90 days, and proof of payment, once your cumulative payments reach EUR 2,000 or whenever KYC checks are triggered.
• We record your payment information when you use Visa, Mastercard, Neteller, Skrill, Interac, crypto wallets, or any other supported method, including transaction amounts and timestamps.
• We log your gaming activity, including bets placed, bonuses claimed, wagering progress, and comp points earned through our loyalty program.
• We may collect technical data such as your IP address, device type, browser information, and geolocation to detect duplicate accounts and comply with restricted-country rules.
• We may request source of funds or wealth documentation, and in some cases video, biometric, or liveness verification, including a video call, where unusual activity is detected.

How We Use Your Data

Our FastPay platform uses the information we collect for several specific and legitimate purposes. We use your data to verify your identity, process deposits and withdrawals, prevent fraud and money laundering, and ensure compliance with our Curacao gaming licence. We also use your activity data to administer our welcome bonus, VIP program, cashback offers, and tournaments, and to calculate your wagering progress accurately. Here at FastPay, we rely on your contact details to send transactional messages, respond to support requests, and, where you have opted in, share promotional offers such as free spins or reload bonuses.

Fraud Prevention and Duplicate Accounts

We monitor accounts that share an IP address, physical address, device, payment wallet, or bank card, as such patterns may indicate duplicate registrations. Where we identify a duplicate account, we reserve the right to cancel payments, terminate the accounts involved, void bonuses and winnings, and request the return of previously withdrawn funds. Our Vegas-style vetting process exists to protect both our players and our platform from abuse.

Legal Basis and Retention

We process your personal data based on the necessity of performing our contract with you, complying with our legal and regulatory obligations under Curacao law, and, where applicable, your consent to marketing communications. We retain your data for as long as your account remains active and for a reasonable period afterward to satisfy anti-money-laundering requirements, dispute resolution needs, and applicable statutory retention periods. If your account becomes dormant for 12 consecutive months, we may apply a monthly administrative fee while your balance remains positive, and we continue to retain your records throughout that period.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment processors and banking partners required to complete your deposits and withdrawals, including Paysafe-related services processed by Kika Technology B.V.
• Identity verification providers that assist us in confirming your age, identity, and source of funds.
• Regulatory authorities, including the Curacao Gaming Authority, and alternative dispute resolution bodies such as EGIS, where a complaint or dispute requires it.
• Our sister platforms, Casino4u and Cobber Casino, where you have already completed verification and choose not to repeat the process.
• Law enforcement or governmental bodies where we are legally compelled to disclose information.

Cookies and Tracking Technologies

Our FastPay casino website uses cookies and similar tracking technologies to remember your preferences, keep you securely logged in, and understand how players interact with our games and promotions. We use this information to improve navigation, personalise your experience, and measure the performance of our website. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our platform.

Data Security

We use 128-bit SSL encryption to protect data transmitted between your device and our servers. Our internal systems restrict access to personal data to authorised staff who require it to perform their duties, such as processing a fastpay casino withdrawal or reviewing a KYC submission. While we take reasonable technical and organisational measures to safeguard your information, no method of transmission or storage is entirely secure, and we cannot guarantee absolute protection against unauthorised access.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to support these rights wherever legally applicable.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You may withdraw consent at any time where processing is based on consent, such as promotional emails.

To exercise any of these rights, you can contact our support team via live chat, available 24/7, or by email at [email protected]. We acknowledge privacy-related requests promptly and aim to resolve them within a reasonable timeframe, consistent with our complaints-handling procedure, which allows up to four weeks for a full response, extendable once by a further four weeks.

Responsible Gaming and Data

We use certain personal and activity data to support responsible gaming tools, including deposit, loss, wager, and session limits, as well as cooling-off periods and self-exclusion requests. This data allows us to apply the restrictions you select accurately and to ensure that players who are self-excluded do not continue to receive promotional offers or no-deposit bonuses.

International Data Transfers

Because FastPay serves players across Canada, Australia, New Zealand, South Africa, and other markets, your data may be processed or stored outside your country of residence. We take appropriate steps to ensure that any such transfer is handled with a level of care consistent with this Privacy Policy and applicable regulatory expectations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team through live chat, our on-site contact form, or by email at [email protected]. We are available around the clock to assist with privacy inquiries, account verification questions, or concerns about your FastPay login and account security.